Have a question about your Groupon? Here are some common questions and answers:
How do I schedule my Groupon with the online scheduler?
Please go to andra.massagetherapy.com to enter the on-line scheduler. Select the Groupon you have purchased. Choose from the dates in bold. New client specials or packages do not apply for Groupons.
Please use the link in your confirmation page to add your appointment to your calendar. By signing up on through the scheduler, you agree to when the appointment is set. Please contact me (until you hear from me!) if there are any questions for securing appointments or other issues.
I want to add more time onto my Groupon hour, making my treatment 90 minutes or add other services like Hot Oil Scalp Massage or Exfoliating Body Treatment. How do I do that?
Choose your massage from the drop down list. You will then be shown a list of add-ons for your massage, like add 30 minutes, reflexology, and energy work, etc. You pay the difference online through Paypal or in the office the day of your appointment.
I want to sign up my friend or family member for a surprise - is that ok? My boyfriend doesn't check his email, so I'll just sign him up through mine and remind him, ok?
Fer sher! However, they need to have all the pertinent information such as directions and time and day of their appointment. Again, please, use the link to make an appointment on their calendar. Not being able to find the surprise is a big surprise!
I bought Three Energy Healing sessions - can I just get a massage instead?
I am offering Energy Healing sessions and Thai Massage (read more about them here) to the community in order to expose these great types of work and they take a bit more familiarity to create the relaxation and awareness needed to fully receive their benefits. That is why I am offering them as a package. If you would like to have a traditional Swedish Integrative-type massage, I encourage you to sign up under New Client Massage for this type of work. I am not able to trade these out for a regular massage. Thanks for understanding!
I need to cancel, what should I do? My appointment is today - is it too late to change?
You can reschedule through you confirmation page via the change/cancel link. You can also
One Earth Healing Massage requires 24 hours advance notice when cancelling appointments. If you have any questions or concerns, please contact email@example.com or text/call 828-215-2650 if you have a change in schedule. Same day cancellations warrant a $30 cancellation fee and last minute and no-shows incur the entire session amount. Please be respectful of our time and the need to serve many other massage and healing clients.
How often should I get a massage?
As often as you can! Regular massage reduces stress and helps your body feel great. For upkeep and maintenance, every three weeks or once a month is good. For chronic issues and for high-stress occupations, every one or two weeks is great. For optimal health and well-being, every week or twice a week is ideal. Check my Rate Page or Wellness Plan to see what may work best for your healthful living.
How do I use the Groupon on the day of the massage?
1. Pull up Groupon with the mobile app or print it out before your appointment.
2. Present Groupon at appointment.
"*Remember: Groupon customers tip on the full amount of the pre-discounted service (and tip generously).
That's why we are the coolest customers out there."
"Promotional value expires 120 days after purchase. Amount paid never expires. Appointment required. Merchant's standard cancelation policy applies (any fees not to exceed voucher price). Limit 1 per person, may buy 1 additional as gift. Limit 1 per visit. Valid only for option purchased. All goods or services must be used by the same person. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services."
My Groupon expires soon and you are booked up beyond that day. You'll take my expired Groupon, right?
If your Groupon is about to expire, you may cash it in i.e. redeem it, via Groupon*, beforehand. Shoot me an email or text saying you did so and we should be good. If it is not redeemed by the day of your appointment, it will be $15 or half of the time. *via Groupon's website - I ask for your voucher number when you are scheduling to keep track of it all, but will not redeem it for you before the day of your appointment.
My Groupon is expired. Can I still use it?
Yes! Please do! It’s similar to a Gift Certificate, though within the parameters of the Groupon. Whatever you paid goes towards the value of a full massage or treatment session. Please bring your expired Groupon voucher to your massage. Standard pricing only for Groupons.
Oops! I made an appointment and something came up. Or I forgot about it. Or I put in on the wrong day of my calendar.
Shucks! I hate when that happens! I do my best to be flexible and send several email reminders. I am not able to absorb the time and cost of a missed appointment. The amount is always available for you towards the cost of a regularly priced massage.
Thank You so much for participating in the Groupon campaign! I have the best Groupon-ers and have been delighted by each and every one. Thanks for putting your care in my hands!!!:)